FAQ
Welcome to our F.A.Q. Center! In this section you will find some helpful information related to YL Studio: Your Letters. Your Legacy. If you have questions specifically pertaining to your order, send an email with your full name, order number, and question to hello@ylstudiogreek.com and someone from our team will assist you. Please allow 24 - 48 hours for a response.
Orders
WHAT ARE YOUR BUSINESS HOURS?
Our operating hours are Monday through Friday from 9:00 a.m. to 5:00 p.m. EST.
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped from our facility 7-10 business days after your order has been processed. This does not include delivery time.
I SELECTED THE WRONG SIZE, CAN THIS BE CHANGED?
We do not accept cancellations. Please make sure that before you finalize your purchase, you have selected the correct size and color of your items.
I ENTERED THE WRONG SHIPPING ADDRESS AT CHECKOUT, CAN THIS BE CHANGED?
Please check your shipping address for accuracy before finalizing your purchase. For any reason a shipping address is incorrect, this cannot be changed and this will result in order cancellation.
WHAT IS YOUR CANCELLATION POLICY?
We do not accept cancellations. Please make sure that before you finalize your purchase, you have selected the correct size and color of your items.
MY ORDER ARRIVED DAMAGED, WHAT DO I DO?
If your order arrives damaged, please notify us immediately athello@ylstudiogreek.comindicating the issue along with a photo of the damaged product(s). We will validate your claim and send you instructions on how to return your damaged goods for a replacement.
Please note that we will replace it with the same item in the same size, if available. If the defective item is sold out, we will issue a full refund. Return shipping costs are covered due to an error on our part. Once we receive your exchange request, we will email you a return label.
If the damage is a result of the shipping carrier, please file a claim directly with them.
HOW DO I FIND OUT ABOUT NEW ARRIVALS AND PROMOTIONS?
Answer
Shipping, Returns & Exchanges
HOW MUCH DOES STANDARD SHIPPING COST?
The rate for standard shipping varies depending on the number of items ordered.
I DID NOT RECEIVE MY ITEM, HOW DO I GET A REFUND?
Unfortunately, we are not responsible for lost or stolen items. Once orders leave our care the package is in the care of the postal handler. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier.
MY TRACKING IS SAYING MY PACKAGE IS BEING RETURNED TO SENDER, CAN YOU SHIP IT BACK OUT?
If an item is returned to our warehouse, due to an incorrect address entered at checkout or another mishap on the customer's end, YL STUDIO will reship the package for an additional shipping fee that will be invoiced to you.
WHY IS MY PACKAGE SHOWING AS STILL IN TRANSIT?
YL STUDIO cannot provide additional shipping information beyond what's provided through tracking numbers once it is in the carrier's possession. Once an item is in transit, there is no action we can take to expedite the delivery process. If you believe the package to be lost or stolen, you must file a claim with the shipping carrier.
WHAT IS YOUR RETURN POLICY?
Our return/exchange policy can be viewed here.
WHAT IS YOUR EXCHANGE POLICY?
Our exchange policy can be viewed here. Please note: All eligible exchanges are subject to availability of inventory.
HOW DO I CARE FOR MY GARMENTS?
Each item has it own care instructions. Please refer to the care instructions found on the garment's care tag. To maintain your item's quality, you can also dry clean.